We value your privacy, and we make this policy easily accessible throughout our site to assist you in understanding the way information is handled in the course of using this site. At Surfsong we want to make your online experience easy and safe. Because we gather certain types of information about our users and guests, we want you to fully understand our policies surrounding the attainment and use of that information.
Collection and Use of Personal Information
In general, you may visit many pages of our Website without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit the Websites and analyze this data for trends and statistics, but individual users will remain anonymous unless they voluntarily tell us who they are.
If you choose to be contacted by us, submit a reservation request, or book a reservation, we will collect personal information, including your name, address, email address, phone number, and payment information. We may ask you for personal information when you stay or dine with us or contact us by phone. We also maintain a record of your reservations. Your personal information enables us to provide you with the information you have requested and reserve and provide your accommodations.
We also provide visitors to our website the opportunity to receive communications from us. These communications may include a periodical newsletter, promotions, surveys, and any other information that we feel may be pertinent to the visitor or guest. You may opt out of receiving any, non-service related communications by emailing us at email@example.com, by clicking on the 'unsubscribe' link in any email we send to you, by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line.
It is entirely up to you, whether or not you choose to provide the information we request. If you choose not to provide the information we request, you may be unable to access certain services, offers, and content on the Website.
Technologies such as: cookies, beacons, tags, pixel tag, and scripts are used by Surfsong and our affiliates, or analytics or service providers (e.g. marketing partners, analytics providers, or payment processors). These technologies are used in analyzing trends, to administer the site, to track users’ movements around the site, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as an aggregated basis.
Any time you visit the Website to browse or to read information, we collect and store the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access the Website; and the Internet address of the website from which you linked directly to the Website and/or clickstream data and store these automatically-collected information in log files. We use this information to measure the number of visitors to areas of the Website, and to help us make the Website more useful and interesting to our visitors. We use information from cookies in the aggregate to analyze for trends and statistics, and then discard it. We do not track individuals, only instances of entry onto the Website. We do not link this automatically collected data to other information we collect about you.
Sharing of Your Information
We may provide your personal information to our affiliates and companies that provide services to help us with our business activities such as reserving your accommodations and processing your payment. These companies are authorized to use your personal information only as necessary to provide these services to us. Surfsong contracts with a third party to maintain and host the Website. Therefore, any information you submit, including personal information, will be placed and stored on a computer server maintained by this third-party host.
If you stay with us, we will ask if we can provide your email address to Trip Advisor. We use Trip Advisor to send email communications to you asking for a review of your stay with us and to take a short survey. This review and survey is optional. We will not share your information unless you give Surfsong permission to do so. If you wish to no longer receive communications from Trip Advisor, you can unsubscribe by clicking UNSUBSCRIBE in the email or by emailing firstname.lastname@example.org.
We will share your personal information with our partners and with third-party independent contractors for purposes of tracking information generated through the Website. Our partners and third-party independent contractors are obligated contractually not to use your personal information other than to provide services we require of them or share your personal information for unauthorized purposes. For instance, we share cookie information with Google Analytics for the purpose of tracking statistical information for the Website.
We will not share your personal information with any other third party organizations except with your express consent.
Surfsong may also disclose your personal information to comply with a court order, subpoena, search warrant, or other legal process; to comply with legal, regulatory, or administrative requirements of any governmental authorities; to protect and defend Surfsong, its subsidiaries and affiliates, and their officers, directors, employees, attorneys, agents, contractors, and partners, in connection with any legal action, claim, or dispute; to enforce the Terms and Conditions of Use of the Website; to prevent imminent physical harm; and in the event that we find that your actions on the Website violate any laws, our Terms and Conditions of Use, or any of our usage guidelines for specific products or services.
Access to Personal Information
If your personal information changes, or if you no longer wish us to possess your information, you may request correction, update, or deletion of your information by emailing us at email@example.com. You also may make your request by phone or postal mail at the address/phone number indicated in the contact information below. We will respond to your request to access personal information within 30 days.
We will retain your information for as long as needed to provide services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic transmission or storage is 100% secure. Therefore - as is the case with any organization - we are not in a position to guarantee the absolute security of your information.
Changes to This Policy
By using this site, you consent to the collection and use of this information by Surfsong. If we make any material changes, we will notify you by email or by means of a notice on this Website or by an email to your address on file prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
PO Box 2891,
East End, Tortola
British Virgin Islands