Privacy Policy

Privacy Policy

This Privacy Policy applies to this website, www.surfsong.net (the “Website”) operated by Surfsong, Limited (“Us,” “We,” and “Our”). The purpose of this Privacy Policy is to inform you when you visit our Website how we use your personal information, and the choices you have regarding our use of, and your ability to review and correct, such information.

We value your privacy, and we make this policy easily accessible throughout our site to assist you in understanding the way information is handled in the course of using this site. At Surfsong we want to make your online experience easy and safe. Because we gather certain types of information about our users and guests, we want you to fully understand our policies surrounding the attainment and use of that information.

Collection and Use of Personal Information

In general, you may visit many pages of our Website without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit the Websites and analyze this data for trends and statistics, but individual users will remain anonymous unless they voluntarily tell us who they are.

If you choose to be contacted by us, submit a reservation request, or book a reservation, we will collect personal information, including your name, address, email address, phone number, and payment information. We may ask you for personal information when you stay or dine with us or contact us by phone. We also maintain a record of your reservations. Your personal information enables us to provide you with the information you have requested and reserve and provide your accommodations.

We also provide visitors to our website the opportunity to receive communications from us. These communications may include a periodical newsletter, promotions, surveys, and any other information that we feel may be pertinent to the visitor or guest. You may opt out of receiving any, non-service related communications by emailing us at info@surfsong.net, by clicking on the 'unsubscribe' link in any email we send to you, by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line.

Please be aware that our website includes links to other websites whose privacy practices may differ from those of Surfsong. If you submit personal information to any of those sites, your information is governed by their respective privacy policies. We encourage you to carefully read the privacy policy of any website you visit. Similarly, some of our pages utilize framing techniques to serve content to you from our partners, while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to Surfsong.

Our web site includes social media features, such as the Facebook Like button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing it.
It is entirely up to you, whether or not you choose to provide the information we request. If you choose not to provide the information we request, you may be unable to access certain services, offers, and content on the Website.

Tracking Technologies

Technologies such as: cookies, beacons, tags, pixel tag, and scripts are used by Surfsong and our affiliates, or analytics or service providers (e.g. marketing partners, analytics providers, or payment processors). These technologies are used in analyzing trends, to administer the site, to track users’ movements around the site, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as an aggregated basis.

Any time you visit the Website to browse or to read information, we collect and store the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access the Website; and the Internet address of the website from which you linked directly to the Website and/or clickstream data and store these automatically-collected information in log files. We use this information to measure the number of visitors to areas of the Website, and to help us make the Website more useful and interesting to our visitors. We use information from cookies in the aggregate to analyze for trends and statistics, and then discard it. We do not track individuals, only instances of entry onto the Website. We do not link this automatically collected data to other information we collect about you.

Some consumers may not know that cookies are being placed on their computers when they visit websites. If you want to know when this happens, or to prevent it from happening, you can set your browser to advise you when a website attempts to place a cookie on your computer. We use cookies for shopping carts, to remember users’ settings (e.g. language preference), to enable us to track and target the interests of our users so as to enhance the overall experience of using our site, and for authentication purposes.

Sharing of Your Information

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.

We may provide your personal information to our affiliates and companies that provide services to help us with our business activities such as reserving your accommodations and processing your payment. These companies are authorized to use your personal information only as necessary to provide these services to us. Surfsong contracts with a third party to maintain and host the Website. Therefore, any information you submit, including personal information, will be placed and stored on a computer server maintained by this third-party host.

If you stay with us, we will ask if we can provide your email address to Trip Advisor. We use Trip Advisor to send email communications to you asking for a review of your stay with us and to take a short survey. This review and survey is optional. We will not share your information unless you give Surfsong permission to do so. If you wish to no longer receive communications from Trip Advisor, you can unsubscribe by clicking UNSUBSCRIBE in the email or by emailing info@surfsong.net.

We will share your personal information with our partners and with third-party independent contractors for purposes of tracking information generated through the Website. Our partners and third-party independent contractors are obligated contractually not to use your personal information other than to provide services we require of them or share your personal information for unauthorized purposes. For instance, we share cookie information with Google Analytics for the purpose of tracking statistical information for the Website.

We will not share your personal information with any other third party organizations except with your express consent.

Surfsong may also disclose your personal information to comply with a court order, subpoena, search warrant, or other legal process; to comply with legal, regulatory, or administrative requirements of any governmental authorities; to protect and defend Surfsong, its subsidiaries and affiliates, and their officers, directors, employees, attorneys, agents, contractors, and partners, in connection with any legal action, claim, or dispute; to enforce the Terms and Conditions of Use of the Website; to prevent imminent physical harm; and in the event that we find that your actions on the Website violate any laws, our Terms and Conditions of Use, or any of our usage guidelines for specific products or services.

We reserve the right to transfer your personal information to a third party in the event of a transfer of all or substantially all of Surfsong’s assets, provided that the third party agrees to adhere to the terms of this privacy policy. You will be notified via email and/or a prominent notice on our Websites of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Access to Personal Information

If your personal information changes, or if you no longer wish us to possess your information, you may request correction, update, or deletion of your information by emailing us at info@surfsong.net. You also may make your request by phone or postal mail at the address/phone number indicated in the contact information below. We will respond to your request to access personal information within 30 days.

We will retain your information for as long as needed to provide services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security

We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic transmission or storage is 100% secure. Therefore - as is the case with any organization - we are not in a position to guarantee the absolute security of your information.

Changes to This Policy

By using this site, you consent to the collection and use of this information by Surfsong. If we make any material changes, we will notify you by email or by means of a notice on this Website or by an email to your address on file prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Details

If you have any questions or concerns regarding this privacy policy, or you wish to contact us by postal mail, our contact information is as follows:
Surfsong, Limited.
ATTN: Privacy
PO Box 2891,
East End, Tortola
British Virgin Islands
VG1120
Phone: 1-284-495-1864
Email: info@surfsong.net
This privacy policy was last updated on May 22, 2017.