FAQ

Q?

How Far Are The Villas From The Beach?

A.

We are just steps away from the beautiful swimming beach, Well Bay. Well Bay Beach is very calm and has lovely shade, decorative boulders and beautiful palm trees. Although some of the villas step out directly to the beachfront, the swimming area is not directly in-front of the villas keeping your waterfront patio very private. All beaches in the BVI are open to the public. We are a short walk or drive away from Long Bay East and Trellis Bay.

Please see our photo showing location of each villa and visit our location page.

Q?

Which Villas Are On The Waterfront?

A.

Driftwood and Seashell are beachfront. Seascape and Surfside are waterfront with a stone sea-wall.

Q?

How Do I Select The Right Villa?

A.

We have a variety of villas – each with individual distinctions and luxuries. Let us know what is most important for you – hillside or beachfront, a large kitchen or efficiency kitchen, a place to base your adventures from or a place spend most of your time.

It is also important to note the size of beds in the bedrooms – most are KING with an option in the guest room to have a KING or two TWINS. We have additional rollaway beds, pack ‘n play cribs and high chairs. Please note that most of our villas have different buildings for each bedroom and are therefore very private but some are not appropriate for younger children. We are here to help so please ask us to assist with your selections – we want your vacation to be ideally suited to you.

Q?

Do You Take Children?

A.

To maintain the serene atmosphere for which Surfsong is known, we accept children over 8 years of age with the exception of Family Weeks when other children may be at the resort. We will inform you if children will be present at the resort at the time you make your reservation. Please contact us for details and available calendar dates.

There is also an exception made for “Full Resort” rentals.

Q?

Do I Need To Rent A Car?

A.

We do suggest a rental vehicle for at least a few days of your vacation to explore the variety of beaches and attractions in the BVI. If you prefer taxi service, it is easily arranged but depending on the distance you are traveling, may exceed the cost of a rental. Rentals are conveniently delivered to the resort at no additional fee. Check with your credit card company to see what insurance is covered prior to travel. You will need to have a valid driving license from where you live and a credit card. Minimum age for renting a vehicle is 25 years of age.

Q?

Is There A Restaurant?

A.

To preserve the tranquility of the resort, we do not have a restaurant on site. Instead, we offer meals to our resort guests several evenings a week (Monday and Thursday) in our tropical courtyard. (approx. $45-$75/person for 3 courses). Our Chef also has a menu of prepared “Anytime Gourmet Meals” for your convenience that you can simply re-heat or finish in the privacy of your villa or deck with prices that range from $4 – $24. An example would be items marinating in your fridge for you to grill with a salad and dressing on the side to toss or breakfast quiche. Each of our villas has a kitchen and a Weber BBQ Grill.

Q?

How & Where Do I Get Groceries?

A.

It is as simple as sending us a shopping list and we’ll get all of the groceries for you – there is a fee of 20% on top of the cost of groceries, plus a $25 fee for delivery and stocking. You can also review our meal packages.

There are several grocery markets on Tortola ranging from “convenience” stores to full grocery stores with deli counters, liquor and produce. There are special stores for items from South Africa, France and the UK. The closest market to Surfsong is a 20 minute walk or a 5 minute drive.

Q?

How Close Are The Restaurants – What Is Available?

A.

There are a number of restaurants very close by the resort from fine dining to beach bars. There are even little restaurants that you can get to by free ferry to dine on a small island. We are in the office every day to assist you with your choices and can make recommendations based on how you are feeling that day. We have the menus at our reception desk.

Q?

Is Room Service Available?

A.

In a way, yes. We have the menus from nearby restaurants and can arrange take-out and delivery directly to your villa. The charges can be added to your guest statement.

Q?

What Water-Sports Are Available?

A.

Surfsong’s setting of Well Bay is very serene. The sandy beach is lovely for swimming and we have two single kayaks for your use. There is also windsurfing nearby at Trellis Bay. Trellis Bay is about 5 minutes from us.

Q?

What Items Are Provided In The Villa?

A.

Our villas are all equipped with the following supplies: All natural, “BeeKind” shampoo & conditioner, facial & bath soap along with basic household supplies: salt & pepper, paper towel, facial tissue & toilet paper, dishwashing liquid & powder, garbage bags, linens including beach towels, cooler. There is a room-safe and hairdryer in the villa. Bathrobes are provided for your convenience.

Q?

Can I Surf At Surfsong?

A.

The surf is usually quiet in the summer and best in the winter months in the BVI. The Best all-round surf spot on the island, Josiah’s is a beach break offering an ever-changing wave. Waves are ride-able in a range of conditions, though when it’s big Josiah’s is not recommended – dangerous rip tides have worried even the strongest surfers & swimmers. Josiah’s is “on” when the surf is 1-3 ft. It works when it’s bigger too, but in surf bigger then 5ft it’s usually difficult. As the islands only beach break it’s better at low tide. We can recommend rental places for long or short glass boards. Our Villa Resort is located about a 15 minute drive from Josiah’s Bay.

There are many additional locations for surfing along the North Shore. Long Bay East End sometimes has a break depending on the wave direction. It is only a few minutes from Surfsong. We’ll help you with conditions and directions daily.

Q?

How Do I Arrange Diving?

A.

Diving is spectacular throughout the BVI – we are happy to make arrangements for you. We can arrange learn to dive programs or introductory “discover scuba” sessions. If you are already certified, please bring your card with you. We are in the “middle” of the BVI and a great launching point for many dive sites.

Q?

Can I Go Sailing Or Charter A Motor-Boat For A Day?

A.

Yes, we have many group or private charters – monohull or Catamaran. Pricing starts at $75/person/day for group charters or $500/day for a private charter of 4 guests. Let us know the details of how you want to spend your day and we’ll help you find the perfect fit.

Motor boats are easily arranged with or without a Captain and start at $350/day.

Q?

Can I Explore Other Islands In The BVI?

A.

Yes. There are ferries or day trips to many outer islands. We encourage trips to Virgin Gorda to visit the Baths. Other favorite trips include Jost Van Dyke, Anegada and the Caves at Norman Island.

Q?

Can We Rent The Entire Resort?

A.

Yes. The entire resort accommodates up to 30 guests in 7 villas that range in size from studio to 2 bedrooms. There are 10 bedrooms and 10.5 bathrooms along with the beach lounge and courtyard facilities for you to enjoy. We have roll-away beds and pack ‘n play cribs. We enjoy making your time together special – whether it is a business gathering, wedding, birthday, family reunion or celebration with friends we are here to help set an ideal itinerary for you.

Q?

Can We Have A Wedding There?

A.

Yes. We are set for romance and private celebrations. Please see our Wedding Page & Wedding Gallery.

Q?

Is There A Pool At The Resort?

A.

Surfsong does not have a pool but is located in a beautiful, natural oceanfront setting connecting to the stunning Well Bay swimming beach. The pool at Pool House Villa is for the exclusive use of the guests of that villa.

Q?

How Can I Get E-Mail?

A.

Surfsong has complimentary WIFI throughout the resort. You may also use a computer in office during business hours.

Q?

Are There Business Services?

A.

Yes. Courier services, fax, print-outs & scans. We do not have a meeting room but many villas are fully air-conditioned with large living areas to accommodate meetings and all have WIFI.

Q?

Is There A Spa?

A.

We offer spa treatments in villa or in our two waterfront shaded gazebos.

Q?

Is Medical Care Available?

A.

Medical care in the BVI consists of a small public hospital with a 24 hour emergency room, and urgent care facility, and several private clinics. There is ambulance service and if necessary, air evacuation can be arranged to nearby San Juan, St. Thomas or the US. A volunteer organization, Virgin Islands Search and Rescue (VISAR), responds 24-hrs/day to medical emergencies at sea.

The Bouganvillia Clinic has a world-renowned reputation for excellence in the field of plastic, reconstructive and general surgery, the Clinic offers a full range of procedures in a state-of-the-art facility.

Q?

What Power Supply Is There – Do I Need Adapters?

A.

Electrical sockets (outlets) in the British Virgin Islands (BVI) are the same as the USA and Canada and supply electricity at between 110 and 120 volts. Adapters are needed for UK appliances and equipment.

Q?

How Close Are You To The Airport? Is It Noisy?

A.

Although we are only minutes away from the airport, the resort is off the main road & very secluded. The resort is on the South Shore of Beef Island (the airport is on the North shore), facing out to the Sir Francis Drake Channel – at least 7 outer islands layer your view and you cannot see the airstrip from any of our villas.

Our resort maintains its tranquillity although being close to the airport because the airport faces the north shore & the prevailing winds blow from the south-east — the airport sound is already north of us and the noise pushed further away by the winds. The airport is not a busy one and the hours of operation are from 7am-10pm. We are not on the flight path of planes and therefore do not have planes flying over the resort. In addition, we have a beautiful hillside and boulders and a bend in the shoreline that further shelter the noise.

All of the above said, we do on occasion have a very still day or a day when the wind is unusually from the north. At that time you do notice the airport noise but it is not extreme. From the swimming beach, you see the planes coming in and you can hear them taxi — it is louder there but very interesting and fun to watch the planes coming in. Beach House is the closest Villa to the north end of the property and therefore has more airport noise. All of the other villas are tucked around a bend from the airport and very sheltered from airport noise.

Q?

What Airport Do We Fly Into?

A.

There are many options for travel to here and it may depend on where you are flying from. There are connections through St. Thomas, Puerto Rico, or Antigua, St. Marten etc. The most popular choice from North America is St. Thomas or Puerto. Cape Air and American Eagle have connecting flights from Puerto Rico. Liat is an option from Antigua. Flights from St. Martin to Tortola are available on BVI Airways, Liat or Winair.
The airport code for Tortola is EIS.

Q?

Weather

A.

Tortola temperatures only very rarely fall below 77°F (25°C) during the winter or rise much above 90°F (32°C) in the summer months. This tropical location also means that there is very little difference in the number of daylight hours throughout the year. In addition, night-time temperatures will probably only fall by about 10°F (6°C). The rainfall in the BVI averages about 40 inches each year, with the wettest months generally from September to December.

It is difficult to follow weather reports for Tortola because you would get the impression that it always rains. This is because the British Virgin Islands are in the Tropics and during any single 24 hour period, it will probably rain somewhere on the island. It’s not unusual for it to be raining in one area with bright sunshine just down the road.

The winter season in Tortola is classified as being between December through March, with temperatures between 72 and 82°F (22 and 28°C) and wonderfully consistent trade winds of between 15 and 20 knots.

The Spring season, from April through June, brings with it a slight moderation of the trade winds and a similar rise in daily temperatures. The island begins to take on its characteristic green lushness now and, as the wave action is reduced, it’s a perfect time for snorkeling. You’ll have about a 20% chance of some showers during Spring but there are many people who will tell you it’s the very best time to visit – the winter tourists have gone and the summer ones not yet arrived and the days are generally just perfect.

Summer, from July through September, Tortola weather sees both the highest temperatures and also rainfall beginning to gradually increase. Summer winds tend to go in an ESE direction, at something between 10 to 12 knots, providing gentle breezes for water enthusiasts. September is often the warmest month and daytime highs can reach 95°F (35°C), although the nights are generally still comfortable

Q?

Can I Take The Ferry?

A.

There are ferry options only from St. Thomas — from either Charlotte Amalie which is very close (about 5 minutes) to the airport in the main town, or as you mention from Red Hook which further away from the airport (about 1/2 hour depending on the time of day.) If you are taking the ferry from St. Thomas, we suggest that the best time to arrive in St. Thomas would be no later than 2:30 pm to give you time to collect your bags and get to the FAST FERRY which departs Charlotte Amalie at about 4pm. It takes about an hour to come to Tortola, you would then clear customs and we would pick you up to bring you to the resort (about 20 minutes). Departing ferry times begin early in the morning for return trips to St. Thomas.

Q?

What About Hurricanes?

A.

The hurricane season is from June to September. We are here every day checking weather and will inform you of any coming storm. Hurricanes are by no means a common occurrence on Tortola. Most of the activity in storm season is August and September and we do suggest trip cancellation insurance in the unlikely event of needing to alter your flights.

Autumn, in October and November, will see winds between 10 and 20 knots, generally from the east and with periodic refreshing showers.

Q?

Are There Dress Codes On The Island?

A.

The BVI is very casual. You won’t require a jacket or tie to dine at any restaurant. There are some restaurants that are “smart casual”. Beach attire worn in residential and commercial areas tends to offend residents so simply bring a cover up.